Return & Refund Policy

At MOSS PARADE LTD, we want customers to be satisfied with their purchases.

Returns and Cancellations

For most products purchased online, customers protected by UK consumer cancellation rules have the right to cancel their order within 14 days after receiving the goods, without providing a reason.

To request a cancellation or return, please contact us at [email protected] within the applicable period.

After notifying us of your cancellation, you must return the goods within a further 14 days.

Return Conditions

Customers may examine and try on clothing in the same way they would in a physical shop.

We recommend returning products with their original packaging and tags where reasonably possible.

Where goods have been handled beyond what is necessary to examine them, we may make a lawful deduction from the refund to reflect any reduction in value.

Certain products, including personalised items and qualifying sealed hygiene-sensitive products, may be exempt from cancellation rights where permitted by law.

How to Request a Return

Please email our customer service team with your order number and the item you would like to return.

We will provide the relevant return instructions and return address.

Please do not send products to an address that has not been confirmed for returns.

Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where this responsibility has been disclosed before purchase.

For faulty, damaged or incorrectly supplied items, applicable statutory rights and return-cost obligations will be honoured.

Refunds

Approved refunds will be issued to the original payment method.

For eligible cancellation returns, refunds will be processed within 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever occurs first.

Where required by law, refunds will include the original standard delivery charge, excluding any additional amount paid for an upgraded delivery service.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect item, please contact us with your order details and a description of the issue.

Photographs may help us investigate and resolve the matter.

Nothing in this policy affects your statutory consumer rights.

Contact Information

MOSS PARADE LTD

Website: https://mossparade.com

Email: [email protected]

Phone: +44 77 779 04406