Privacy Policy

MOSS PARADE LTD respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store and handle personal information when you visit https://mossparade.com or purchase products from our website.

Information We Collect

When you use our website, we may collect information including:

  • Name and contact details.
  • Email address and telephone number.
  • Billing and shipping addresses.
  • Order information and purchase history.
  • Customer service communications.
  • Website usage information, browser details and IP address.

Payment transactions may be handled by third-party payment service providers. We do not require access to full payment card details for ordinary order administration.

How We Use Your Information

We may use personal information to:

  • Process and fulfil customer orders.
  • Arrange shipping and delivery.
  • Handle returns and refunds.
  • Respond to customer enquiries.
  • Maintain website security and prevent fraudulent activity.
  • Comply with legal and accounting obligations.
  • Send promotional communications where legally permitted.

Our lawful bases for processing personal information may include performance of a contract, compliance with legal obligations, legitimate interests and consent, depending on the relevant purpose.

Sharing Personal Information

We may share necessary information with trusted service providers involved in operating our business, including payment processors, shipping companies, website hosting providers and technical service providers.

We may also disclose information where required by law.

We do not sell customers’ personal information.

Cookies

Our website uses or may use cookies and similar technologies to support website functionality, shopping carts, customer preferences and website performance.

Non-essential analytics or marketing cookies will be used in accordance with applicable consent requirements.

Customers may manage cookies through available website settings or their browser preferences.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order management, accounting obligations, legal compliance and dispute resolution.

International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where applicable, we will use appropriate safeguards required by relevant data protection laws.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Object to or restrict certain processing activities.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Updates to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website operations or applicable legal requirements.

The latest version will be published on our website.

Contact Information

Data Controller: MOSS PARADE LTD

Website: https://mossparade.com

Email: [email protected]

Phone: +44 77 779 04406